Burundi
Institutional
Overall perceptions of the Burundian Red Cross are highly positive, with consistently strong ratings across both competencies and values. Capability and respectfulness are the highest-rated dimensions, while effectiveness, engagement, and transparency score comparatively lower but remain positive. Trust is broadly consistent across provinces and demographic groups, with only modest variation. In contrast, respondents with previous engagement with the Burundian Red Cross including volunteers, beneficiaries, donors, and those who have interacted with its services or activities consistently report higher levels of trust than those without prior engagement.
Key insights
High overall trust: Respondents report consistently positive perceptions of the Burundian Red Cross across all competency and value dimensions.
Limited demographic differences: Trust levels remain broadly similar across provinces, age groups, gender, and education, indicating that positive perceptions are widely shared.
Engagement strengthens trust: Previous interaction with the Burundian Red Cross is associated with higher ratings across both competencies and values, with the largest differences observed between respondents who have and have not engaged with the organization.
Sampling
The survey was conducted across five provinces in Burundi: Buhumuza, Bujumbura, Burunga, Butanyerera, and Gitega.
A stratified sampling approach was used to achieve broad geographic representation while ensuring coverage of key population groups.
Geographic coverage: The sample achieved broad geographic coverage across the five provinces. Compared with national population estimates, Buhumuza, Burunga, and Butanyerera were slightly overrepresented, while Bujumbura and Gitega were somewhat underrepresented.
Age and gender: The age and sex distribution broadly reflects the national population, although adults aged 30–49 were slightly overrepresented and those aged 20–29 were underrepresented.
Education: The educational profile was broadly comparable to the national population, with a higher proportion of respondents reporting primary education (49.7% vs. 41.4%) and a lower proportion with no formal education (27.6% vs. 38.2%). Secondary and university education were closely aligned with national estimates.
Geographic distribution
Coverage
Gender and Age
Education
Limitations
Although the sample provides broad coverage across the five provinces, some differences from the population structure should be considered when interpreting the results. Bujumbura and Gitega are underrepresented, while Buhumuza, Burunga, and Butanyerera are slightly overrepresented. Differences are also observed in terms of age, gender, and education, particularly an overrepresentation of respondents aged 30–49 and those with primary education.
In addition, a substantial proportion of respondents had previously engaged with the Burundian Red Cross, particularly as beneficiaries or volunteers. As these respondents tend to report higher levels of trust, this may contribute to an overestimation of overall trust levels. The findings should therefore be interpreted with these differences between the sample and the general population in mind.
Survey Results
The charts below present the survey responses as percentages, providing a visual representation of community trust levels across the different sub-dimensions. They show the distribution of community perceptions regarding competencies and values.
Perception of trust
Competencies
Values
Contextual questions
This section presents the results related to community members’ experiences with the Red Cross and their behaviours towards it. These questions explore interactions, perceptions, and forms of engagement to better understand how the Red Cross is perceived and engaged with within communities.
Experiences
Behaviours
Intention
Scores
This score is derived from responses to questions that assess perceptions of competencies and values, providing a comprehensive measure of trust. A higher score indicates stronger trust, suggesting that community members believe their needs are being addressed and their values are respected.
Learn more about the scoring method: Methods
Overall Score
The Burundian Red Cross receives consistently high ratings across all competency and value dimensions. Capability and respectfulness are the strongest-performing areas, while engagement and transparency present the greatest opportunities for improvement.
Score by factors
Perceptions of the Burundian Red Cross are consistently positive across demographic, geographic, and engagement groups. Competency and value scores are generally high, with only modest variation between subgroups, indicating a strong and broadly shared level of trust across the surveyed population.
Distribution of mean scores for values and competencies per demographic questions
Score by respondent profile
Competency and value perceptions remain consistently high across engagement groups. Respondents who have volunteered with or previously benefited from the Burundian Red Cross tend to rate the organization slightly more positively than those without prior engagement, although trust remains strong across all groups.
Methods and Metrics
Methods
Scoring methodology
To determine the score, we employ the following method:
Survey Structure
The CTI survey includes multiple questions grouped under sub-dimensions of two main categories:
- Competencies (e.g., reliability, effectiveness, technical proficiency)
- Values (e.g., ethics, integrity, fairness, transparency)
Sub-Dimension Scoring
Each sub-dimension comprises several survey items (questions). Respondents answer on a Likert-type scale from 1 to 4; “Don’t know” responses are excluded.
For each sub-dimension:
Sub-dimension Score = ∑ (Weighted Response Scores) / Number of Items
If weights are not empirically derived, equal weighting is typically applied to each item.
Dimension Scoring
Once all sub-dimension scores are calculated, the Competency Score and Values Score are each derived as the arithmetic mean of their respective sub-dimension scores:
Competency Score = ∑ (Sub-dimension Scores for Competency) / n
Values Score = ∑ (Sub-dimension Scores for Values) / m
where n and m are the number of sub-dimensions in each category.
Metrics
Gender
| Gender | Total respondents | Percentage (%) |
|---|---|---|
| Female | 1019 | 59.3 |
| Male | 700 | 40.7 |
| Other or did not answer | 0 | 0.0 |
| Total | 1719 | 100.0 |
Age group
| Age group | Total respondents | Percentage (%) |
|---|---|---|
| 20-29 | 364 | 21.2 |
| 30-39 | 612 | 35.6 |
| 40-49 | 364 | 21.2 |
| 50-59 | 230 | 13.4 |
| 60+ | 149 | 8.7 |
| Total | 1719 | 100.0 |
Geographic
| Province | Municipality | Total respondents | Percentage (%) |
|---|---|---|---|
| Buhumuza | Total | 330 | 100.0 |
| Buhumuza | Butihinda | 190 | 57.6 |
| Buhumuza | Gisuru | 140 | 42.4 |
| Bujumbura | Total | 391 | 100.0 |
| Bujumbura | Mpanda | 160 | 40.9 |
| Bujumbura | Bukinanyana | 129 | 33.0 |
| Bujumbura | Muhuta | 54 | 13.8 |
| Bujumbura | Rwibaga | 48 | 12.3 |
| Burunga | Total | 366 | 100.0 |
| Burunga | Nyanza | 202 | 55.2 |
| Burunga | Makamba | 164 | 44.8 |
| Butanyerera | Total | 388 | 100.0 |
| Butanyerera | Kayanza | 134 | 34.5 |
| Butanyerera | Matongo | 131 | 33.8 |
| Butanyerera | Tangara | 121 | 31.2 |
| Butanyerera | Kirundo | 1 | 0.3 |
| Butanyerera | Muhanga | 1 | 0.3 |
| Gitega | Total | 244 | 100.0 |
| Gitega | Gishubi | 99 | 40.6 |
| Gitega | Nyabihanga | 82 | 33.6 |
| Gitega | Kiganda | 62 | 25.4 |
| Gitega | Gitega | 1 | 0.4 |
Weighting
Weighting vs. unweighting
To correct demographic deviations from the overall population, we applied a technique called raking. This method adjusts results based on variables such as age, gender, province, education level, and geographic area (urban/rural) to align the sample with the population distribution.
The weighted results are broadly consistent with the unweighted data,
showing only small differences across most dimensions. The largest
variation appears for openness and transparency, where weighted scores
drop more noticeably compared with unweighted results. This suggests
that weighting slightly reduces overall averages but does not
substantially alter the general trends in competencies and values across
respondent groups.
Correlation
How
to read the correlation matrix
Find the row and column
Example: Awareness × Effectiveness = 0.80
This means that these two dimensions have a strong positive relationship.
Read the number inside the circle
Values range from –1 to +1.
Interpretation
| Value | Meaning |
|---|---|
| 0.00 | No relationship |
| 0.10–0.30 | Weak |
| 0.30–0.50 | Mild |
| 0.50–0.70 | Moderate |
| 0.70–1.00 | Strong |
| Negative values | Variables move in opposite directions |
Significance testing
Significance tests
To assess whether differences between groups are statistically significant, we use t-tests to compare the mean scores for competency and value questions across groups. For the questions analysed, the observed differences are not statistically significant, which may partly reflect the small sample sizes within some groups.
The table indicates whether the results for beneficiaries, volunteers, and others are significantly different from one another. We use a 95% confidence level and adjust the p-values to account for multiple comparisons.
| Dimension | Drivers | Volunteered at the Red Cross: Yes - Once beneficiary: Yes | Volunteered at the Red Cross: Yes - Others | Once beneficiary: Yes - Others |
|---|---|---|---|---|
| Competency | Capability | No | No | No |
| Competency | Responsiveness | Yes | Yes | Yes |
| Competency | Awareness | No | Yes | Yes |
| Competency | Accessible | No | No | No |
| Competency | Openness | No | Yes | Yes |
| Competency | Relevance | No | Yes | Yes |
| Competency | Effectiveness | No | Yes | Yes |
| Value | Kindness | No | Yes | Yes |
| Value | Fairness | No | Yes | Yes |
| Value | Inclusiveness | No | Yes | Yes |
| Value | Respectfulness | No | No | No |
| Value | Engagement | No | Yes | Yes |
| Value | Integrity | No | Yes | Yes |
| Value | Transparency | No | Yes | Yes |
| Value | Neutrality | No | Yes | Yes |